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Microsoft Outlook

The Outlook topics listed below are the skills you can learn under Microsoft’s emailing software, Outlook . If you are interested in receiving training in Microsoft Outlook, please contact us to register your interest using the form below. As we provide customised training, for multi-student training sessions the next step after you contact us involves us assessing your current skills to determine exactly which topics you require training in. We do this using our Needs Analysis process tool. Also, be sure to check out our latest free tutorials about the popular Compact Layout View issues on YouTube or in our Free Tips and Tutorials page. To view all of our ‘how-to’ tutorials, go to our YouTube Channel and be sure to Subscribe-YouTube The Office Expert.

Microsoft Outlook Training Cairns

This level includes:

Navigating around the Outlook environment

  • Adding Tabs to the Ribbon & Quick Access Toolbar
  • Customising the Ribbon
  • Altering your screen layout
  • Navigation Pane
  • Reading Pane
  • Auto-Preview
  • Expand/Collapse Group Views


  • Changing Email Servers (SMTP)
  • Grouping/Ungrouping Items
  • Conversations
  • Adding/Removing A Flag or Reminder
  • Deleting AutoText in To Box
  • Importing/Exporting Rules & Accounts
  • Finding related Messages
  • Creating/Managing Rules
  • Search Folders
  • Setting up & using Signatures
  • Out Of Office Assistant (Exchange only)
  • HTML vs Rich Text Format or Plain text
  • Voting Buttons
  • Email Receipts
  • Delay the Sending of a Message
  • Recall a Sent Message
  • Sending replies to another Email
  • Setting Reminders
  • Setting Recurring Appointments/Events/Meetings
  • Spell Checking before Sending
  • Handling Junk Mail
  • Sorting Emails
  • Archiving Messages
  • Favourites & Unread Mail
  • Finding/Searching all Mail Items
  • Attaching Files and Images to Mail
  • Formatting Text in Emails
  • Design and Save Stationery


  • Meetings & Appointments
  • Changing the way a Timeline looks
  • Allowing a Delegate to see my Appointments (Exchange)
  • Sharing a folder
  • Deleting duplicate Calendar items
  • Showing all Appointments in a List
  • Displaying multiple Calendars
  • Arranging Calendars
  • Renaming/Copying/Deleting/Moving Calendars
  • Categorising Meetings/Appointments/Events

People (Contacts)

  • Adding a Contact
  • Deleting a Contact
  • Editing a Contact
  • Exporting Contacts to a File
  • Importing Contacts into Outlook
  • Creating a new Group (Distribution List)
  • Sharing a Contact

Tasks & To Do Lists

  • Task Settings in File>Options
  • Adding a Task
  • Categorizing a Task
  • Viewing and Sorting Tasks
  • Modifying, Updating and Changing the status of Tasks
  • Recurring Tasks
  • Flagging and Setting Follow-ups for Tasks
  • Setting Priority to Tasks
  • Setting Reminders for Tasks
  • Assigning Tasks
  • Filtering Tasks

Request for Training

    Your Name (required)

    Your Email (required)

    Your Contact Number (required)

    Any prior experience with Outlook?

    Motivation for Training? (upskilling / applying for a job...)

    How soon do you need this Outlook training?

    How many people require this training?