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Computer Experts in Cairns

The Office Expert is a group of competent and professional computer experts in Cairns. We specialise in contactless computer lessons, corporate computer training, troubleshooting, consulting and administrative services. Proudly, The Office Expert has been servicing Cairns since 2002. Our informative and patient staff can assist you with any Basic to Advanced task. Additionally, if your tasks are required urgently, The Office Expert can even do them for you! We may even be able to deliver your documents on the same day! So try out our swift Administrative Support and Document Designs services and avoid costly administrative wages. You’ll receive the customised documents you need pronto!… created by a professional!

Multi-Cultural Support

Our staff believes that being a resident of Australia means embracing all cultures. We are discrimination-free and provide custom-paced classroom and one-on-one computer training for students of all ages and backgrounds. Mature aged students are also welcome and supported. So, ask about our Seniors and Carer’s card discounts. We have many disability clients too who have described our services as amazingly simple with very patient trainers. We provide easy to follow lessons and offer reference materials to support your training topics if required. So, check out what our current customers are saying about us on our Testimonials page.

Computer Help and Contactless Training

We are located in Far North Queensland, Australia. Thanks to our new contactless format of operations though, our services are now offered to a worldwide audience. So, we can assist you face-to face from Palm Cove to Edmonton, however, beyond this scope our onsite services will incur a traversing fee. Therefore, as an alternative for remote clients, we provide remote support and contactless (live online) training. This method has been particularly popular during the COVID-19 lockdown period. With a secure software connection, this format is similar to Skype. Our clients love this new service and some have even said it was as if their tutor was sitting right next to them! Enquire also about flying us to your company and training you on-site.

Virtual Assistance & Administrative Services

If you need frequent help in your office, you can always purchase one of our Help Desk solutions. Simply email us your documents you need designed, formatted or created and we’ll send them back immediately when finished. All we need is a few instructions from you over the phone or via email.

Cancellation Policy

“No-shows” or last minute reschedules and cancellations hurt our business, so please provide at least 48hrs notice of any changes to your appointments. Cancellations made <48hrs of your appointment, will incur a 50% cancellation fee of your appointment charges.  There is no refund for “no-shows”. We also appreciate and support all of our valued clients and rely on your punctuality.

Confidentiality & Privacy

Our business respects your privacy and confidentiality and does not share your content or personal details with any third party. Likewise our printed materials are © The Office Expert and are not permitted to be shared with any third party or copied forward. If you require more copies for your staff, please enquire with us.

Checkout Fees

We accept Internet Banking Transfers as our main method of payment. As a general rule, payments must be received prior to the commencement of your training session.  So, please kindly take bank processing times and delays into consideration when paying. Additionally, Cash Payments are accepted on the day of training. We do also accept Credit Cards, however the fees are 2.2% of the transaction amount, so to keep your fees down at the Checkout, we recommend using one of the above payments methods.

If you would like to pay by Credit Card, please mention this at the time you place your booking with The Office Expert so the fees can be included on your invoice. 

How did we do?

Your referrals, compliments and feedback are always appreciated. They help us to stay in business and continue providing services and support to our local community. We would love to hear how our computer experts in Cairns helped you by leaving us your feedback.

If you would like to know more about us, contact our computer experts today or enquire about booking a comprehensive and jargon free computer lesson to aid you in achieving the basic to advanced skills and knowledge you have always wanted to master on your computer! There is no question too simple or complex for our trained and patient computer experts.

We support these cards

Carer's Business Discount Card

Carer’s discount card

Senior's Business Discount Card

Senior’s discount card